This Privacy Policy describes how soltspk — operated through the website soltspk.ws — collects, uses, stores and protects the personal information of its registered players and website visitors. soltspk is committed to handling all personal data responsibly and in a manner that respects the privacy of every individual who uses the platform.
By registering an account at soltspk, making a deposit, placing a bet or simply browsing the website, you acknowledge that you have read and understood this Privacy Policy. If you are not comfortable with any part of this policy, please do not use the soltspk platform.
This Privacy Policy should be read alongside the Terms and Conditions, which together form the complete agreement between you and soltspk regarding your use of the platform.
soltspk collects personal data in several categories. Below is a clear breakdown of what information we may hold about you:
| Data Category | Specific Data Points | Required? |
|---|---|---|
| Identity Information | Full name, date of birth, CNIC / passport number, nationality | Required for verification |
| Contact Information | Email address, mobile number, city / province | Required at registration |
| Financial Information | Mobile wallet number (Easypaisa/JazzCash), bank account details (IBFT), transaction history | Required for payments |
| Account Activity | Login times, bets placed, games played, bonuses used, session durations | Automatically collected |
| Device & Technical | IP address, browser type, operating system, device type, screen resolution | Automatically collected |
| Communications | Live chat transcripts, email correspondence, support ticket content | When you contact us |
| Verification Documents | Photographs of CNIC, passport, utility bills (when verification is requested) | On request |
soltspk does not collect sensitive data such as biometric information, health data or religious beliefs. Financial card numbers (Visa/Mastercard) are processed securely through payment gateways and are not stored on soltspk's own servers.
soltspk collects personal data through the following channels:
- Registration Form: When you create an account at soltspk, you provide your name, date of birth, email address and mobile number directly.
- Identity Verification: When soltspk requests verification, you may upload documents such as a CNIC photograph or a utility bill. These are provided voluntarily to complete the verification process.
- Payment Transactions: When you make a deposit or request a withdrawal, soltspk receives transaction reference data from your mobile wallet or bank necessary to process the payment.
- Platform Activity: As you use soltspk — logging in, browsing games, placing bets, using live chat — data about your activity is recorded automatically by the platform systems.
- Cookies and Tracking: soltspk uses cookies and similar technologies when you browse the website. These collect technical data about your device and browsing session. See Section 7 for the full cookie policy.
- Customer Support: When you contact soltspk support via live chat or email, the content of that communication is recorded and associated with your account.
soltspk uses your personal data for the following specific, defined purposes. We do not use data for purposes outside this list without your explicit consent or a clear legal obligation:
- Account Management: To create, maintain and secure your soltspk account, including sending password reset notifications, security alerts and account status updates.
- Identity Verification: To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account information is accurate. This protects both you and other players.
- Payment Processing: To process your PKR deposits and withdrawals accurately and to reconcile payment records. Transaction records are also necessary for anti-money laundering compliance.
- Game and Betting Services: To deliver the live casino, sports betting, esports, Teen Patti, Andar Bahar and other services you access through soltspk, and to record the results of bets and games accurately.
- Customer Support: To respond to your queries, resolve disputes and investigate complaints. Support communications are retained to provide consistent service quality.
- Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to administer the responsible gaming tools — deposit limits, self-exclusion, cool-off periods — that you set on your account.
- Promotions and Bonuses: To determine your eligibility for bonuses, apply promotion credits correctly and prevent bonus abuse.
- Security and Fraud Prevention: To detect and investigate fraudulent activity, money laundering, account takeovers and other security threats to the soltspk platform.
- Platform Improvement: To analyse aggregated, anonymised usage patterns to improve the soltspk platform, identify technical issues and develop new features. This analysis does not link behaviour back to individual identities.
- Legal and Regulatory Compliance: To meet obligations imposed by applicable law, including anti-money laundering requirements and cooperation with legitimate law enforcement requests.
soltspk processes your personal data on the following legal grounds:
- Contract Performance: Most data processing at soltspk is necessary to fulfil our contractual obligations to you as an account holder — delivering the gaming services, processing payments and managing your account.
- Legal Obligation: Certain data must be collected and retained to comply with anti-money laundering laws and other regulatory requirements applicable to online gaming operations.
- Legitimate Interest: soltspk has a legitimate interest in maintaining the security and integrity of the platform, detecting fraud, and improving services. Where we process data on this basis, we ensure your privacy interests are not overridden.
- Consent: Where data processing is not required for the above reasons — such as optional marketing communications — we will seek your explicit consent and you may withdraw that consent at any time without affecting your ability to use the soltspk platform.
soltspk does not sell personal data. Data sharing with third parties is limited to specific, necessary circumstances only:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer intermediaries and Visa/Mastercard processing networks receive the minimum transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security standards.
- Identity Verification Partners: When enhanced identity verification is required, soltspk may use a specialist verification service to validate documents. Only the specific data needed for verification is shared.
- Live Casino Software Providers: The live casino software studios whose tables appear on soltspk (such as Evolution Gaming and Pragmatic Play Live) operate the live streams and may receive a player identifier to deliver the live game session. They do not receive your full personal profile.
- IT Infrastructure and Hosting: Cloud hosting providers that run soltspk's servers have technical access to data stored on those servers. These providers operate under strict data processing agreements.
- Law Enforcement and Regulators: soltspk will disclose personal data to law enforcement agencies or regulators when required by a valid legal process, court order or regulatory requirement. soltspk will inform you of such disclosure where legally permitted to do so.
soltspk uses cookies and similar browser-based technologies when you visit the website. A cookie is a small text file stored on your device by your browser. Here is how soltspk uses them:
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Session Cookies | Keep you logged in during your current visit and maintain your game session state | End of browser session | Essential |
| Authentication Cookies | Verify your identity securely between page loads and prevent session hijacking | Up to 30 days | Essential |
| Security Cookies | Detect and prevent fraudulent login attempts and automated bot activity | Session / 24 hours | Essential |
| Preference Cookies | Remember your settings such as language preference and game view options | Up to 12 months | Optional |
| Analytics Cookies | Collect anonymised data on page visits and navigation paths to improve the platform | Up to 12 months | Optional |
| Performance Cookies | Monitor page load times and technical errors to maintain platform stability | Session | Optional |
You can control optional cookies through your browser settings. Disabling essential cookies will prevent you from logging in and using the soltspk platform, as they are required for core functionality. Disabling optional cookies will not prevent you from using the platform but may affect your experience.
soltspk retains personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal requirements. The specific retention periods for different data types are:
- Active Account Data: Retained for the duration of your active account relationship with soltspk, plus a minimum of 5 years after account closure to comply with anti-money laundering record-keeping requirements.
- Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction, in line with regulatory requirements for financial record-keeping.
- Identity Verification Documents: Retained for the duration of account activity plus 5 years after closure, or longer if required by applicable law.
- Customer Support Communications: Retained for 2 years from the date of the communication to allow for consistent follow-up on unresolved matters.
- Website Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.
soltspk takes data security seriously. The following technical and organisational measures are in place to protect your personal information:
- SSL/TLS Encryption: All data transmitted between your device and soltspk's servers is encrypted using industry-standard 256-bit SSL/TLS encryption. This applies to every page on the soltspk website, including login, payment and game pages.
- Password Hashing: Your account password is never stored in a readable format. Passwords are processed through one-way cryptographic hashing algorithms before storage, meaning even soltspk staff cannot see your password.
- Access Controls: Internal access to personal data is restricted to staff and systems that genuinely need it to perform their specific functions. Broad access to player data is not granted.
- Payment Data Security: Full payment card numbers are not stored on soltspk's servers. Visa/Mastercard transactions are processed through PCI-DSS compliant payment gateways. Mobile wallet transactions do not involve storing sensitive wallet credentials on soltspk systems.
- Regular Security Reviews: soltspk conducts regular reviews of its security measures and responds to newly identified vulnerabilities. The platform is monitored continuously for unusual activity that may indicate a security incident.
- Incident Response: In the event of a data security incident that could affect your personal data, soltspk will notify affected players promptly and take immediate steps to contain the incident and reduce risk of harm.
As a soltspk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@soltspk.ws. We will respond within 30 days of receiving a verified request.
soltspk is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Access to the soltspk platform, registration, deposits and gameplay are all prohibited for individuals below the minimum age of 18 years.
If soltspk discovers or is informed that an account belongs to a person under 18, the account will be immediately suspended and all associated data will be reviewed. Any funds held in such an account may be returned via the original payment method after the review process is complete, minus any bonuses or promotional credits.
soltspk may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, data processing practices or the range of services offered. The date of the most recent revision is displayed at the top of this page.
When we make material changes — changes that meaningfully affect how your personal data is used or the rights available to you — we will notify you in advance through:
- An email to your registered address, at least 7 days before the change takes effect.
- A notification on the soltspk website visible to logged-in users.
- An in-platform message on your next login.
If you continue to use soltspk after a policy update takes effect, you are considered to have accepted the updated policy. If you disagree with the changes, you may close your account by contacting support@soltspk.ws before the effective date.
For any questions, concerns or requests related to your personal data and this Privacy Policy, please contact the soltspk data protection team using the details below. All privacy-related requests are handled separately from general customer support to ensure they receive appropriate attention.
- Email: support@soltspk.ws (mark your email "Privacy Request" in the subject line)
- Live Chat: Available 24/7 on the soltspk website — mention that your query relates to data privacy
- Response Time: Privacy requests are processed within 30 days of receipt of a verified identity confirmation
- Languages: English and Urdu
Before soltspk can fulfil a data access, deletion or portability request, we are required to verify your identity to protect against unauthorised access to player data. You will be asked to confirm account details associated with the registered account.